Long sad boring stuff about my work.

[gfrancie]

Normally in life I am kind of a pushover. If someone is being a bastard I kinda take it quietly and try not to say much, because I don't want to make things hard. Sure now and then I lose it and threaten to rip someone's limbs off and beat them with that loosened limb. But that is usually reserved for movie theaters.

Some know that there is a co-worker who has been making my life and many others rather...strained.
This person lacks a lot of basic social boundaries. Tends to be oblivious, condescending, rude and as Holy puts it bluntly, "he is a jackass!"

Normally I can let that shit slide, but it has been getting on my nerves more and more. He is out-right mean to customers. A few have mentioned it to me directly. He happens to have a slightly superior position to me, yet the power has gone to his head.
He treats customers without an ounce of respect, he treats them with such a suspicious eye thinking they are trying to rip us off and he embarrasses people.
As of late he is rather unkind to co-workers. He treats people like they are five years old. I wouldn't even treat a five year old this way.
I know how to do my job. I do it rather well and I am proud of what I do. Yet he will tell me something I already know and I will politely say, "I know such and such, but thank you for telling me." Yet he won't let it drop at that. He will go into some overly-detailed explanation about something I am quite familiar with and I will tell him nicely, "thank you I know that."
Yet..he will keep going. He has talked over me, and just completely taken over a conversation I would be having with a customer. He hovers a little too close, he invades personal space, he says absolutely inappropriate things. He hits on girls in such a creepy manner AND he isn't even helpful. You call him to do something that pertains directly to his job...he shows up fifteen minutes later, when it is useless and you needed his help then.
It got to be too much.

The thing is, I kinda gave him a lot of chances I figured he needed time to adjust himself to a new place. He transferred from another Barnes and Noble. But someone pointed out I shouldn't put up with this kind of shit anyways.

I finally approached a manager about the situation. I was rather proud of myself, because I don't like to "tell on people" but as someone pointed out, "you aren't telling on him. You are taking control of a bad situation."
It felt good to get all of this stuff off of my shoulders.
My manager was really nice and was really pleased to hear about everything.

It seems in the past few weeks a number of people have approached managers about this person's behavior.

One of the things that was on my review said I needed to approach managers with concerns earlier so they don't grow into a worse situation.
So they are pleased I finally did something like that.

It was a long day.
I spent most of it avoiding him.

Tonight we are having steak. That makes me feel better already.

Comments

[mickasso.livejournal.com]

You sound like the perfect movie companion.

Jackasses are annoying.

O_o

[gfrancie.livejournal.com]

Thank you...I have yet to be removed from a theater.
I just want people to shut up and watch the damn movie.
I don't need their lame commentary.


Jackasses are wicked annoying.

[photosexual.livejournal.com]

Perhaps you could introduce him to me. As a customer, I can cause reaction in him that is sure to alarm management for his bad choice of unnecessary responses, or to leave him flustered enough that he has his own bad day if he chooses to avoid confrontation the way he'd like it. Nobody will get arrested or hurt, but it certainly will be entertaining on an otherwise boring day.

[gfrancie.livejournal.com]

tempting...oh so very tempting.

[heatherfeathyr.livejournal.com]

i just complained about him too... but to another lead, not management. (about how he consistently forgets to sign 'no sale' slips and just walks away. today i tried to stop him - "hey! you forgot to sign this!" and he kept walking and said "i'll get it later" (and he never did) you're absolutely right, he's unbelievably rude and it's embrassing to all of us when it happens. i'm so glad you said something. thank you from all of us!

[gfrancie.livejournal.com]

If it continues to be a problem you should talk to management. They really want to hear this stuff.
A number of people are going to management. Which is really good.

Oh my gosh! YES! the sales slip thing.
My major problem is the fact he takes years to grab pick-ups.

I don't like being on the mezzanine with nearly a thousand bucks in cash and he will say, "I will be there in a few minutes."

I just call Geoff if I really need something done.

Thank you too.

[cogshiftingman.livejournal.com]

You did well ... people who upset the equilibrium of a smooth working environment need to be corrected, ASAP. It's dreadful to have to stoop to being a "tittle-tattle" but it's better than doing nothing, in the long run. So say Confucious.

[gfrancie.livejournal.com]

I worked there for a year and never had a problem with anyone (besides hating certain members of management, but that is a given)
I genuinely like my co-workers. Some have personality quirks that I don't quite understand, but they aren't unkind people. They tend to be quite nice and pull their weight.
Yet he came in and it has disrupted the whole environment.

[exjb-986723.livejournal.com]

dude, i will come in sometime; point him out to me and i will make him sorry he ever faced a customer.

i'm a big proponent of good customer service. conversely, i will raise holy hell for folks who don't happen to share that belief.

[gfrancie.livejournal.com]

*laughs*
I would be highly amused to watch that.
It would be a battle...

The thing is, from just about everyone who works there you would receive really really good customer service. People LOVE to make people happy.
Yet...he thinks he knows how to treat people and he is a jerk.

Have at it.

[robiewankenobie.livejournal.com]

kudos.

i'm very forthcoming in my personal life, but at work? notsomuch. this story was downright inspiring, if you ask me.

[gfrancie.livejournal.com]

Yeah, it is much more difficult at work.
One doesn't want to rock the boat or make the situation difficult.

Thanks heh.

[bombquita.livejournal.com]

I'm proud of ya. It takes a lot of guts to take control of a situation. Hopefully something got worked out so that you don't have to put up with his behavior anymore.

[gfrancie.livejournal.com]

It is kind of hard.
I don't want to get anyone fired because the guilt would bother me, but it has gotten to the point where I want to set fire to him. hehe

[kitaryufinn.livejournal.com]

Worse comes to worse, I consider you a friend, and I'd be willing to hide a body.

[gfrancie.livejournal.com]

you are a true pal!

[kitaryufinn.livejournal.com]

I do try.

[ekdogg.livejournal.com]

you did the right thing, bella.

[gfrancie.livejournal.com]

Thank you, I think so.
It felt kind of weird getting it all out.